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ROYL Technologies LLC — Terms of Service


This charter captures the complete Terms of Service for all users, clients, Partners, and Affiliates of ROYL Technologies LLC ("Company"). ROYL Technologies is the operating company for the AEOS Technology Brokerage and the AEOS Hub platform. This document is the source of truth for all user-facing terms and will be converted to a formal Terms of Service by legal counsel, published at `/legal/terms`.


Document Type: Terms of Service (Public-Facing)

Company: ROYL Technologies LLC (Florida)

Applies To: All users, clients, Partners, Affiliates, and visitors

Governing Law: State of Florida

Published URL: /legal/terms



1. Acceptance of Terms


1.1 Agreement


By accessing or using any ROYL Technologies product, service, website, or platform (collectively, "Services"), you ("User") agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Services.


1.2 Eligibility


You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Services. By using the Services, you represent and warrant that you meet this age requirement.


1.3 Authority


If you are using the Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity.


1.4 Additional Terms


Certain Services are subject to additional terms and agreements:


ServiceAdditional Agreement
Partner participationROYL Technologies Partner Agreement
Affiliate participationROYL Technologies Affiliate Terms of Service
White Label BrokerageROYL Technologies White Label License Agreement
Client AI servicesROYL Technologies Client Service Agreement

In the event of a conflict between these Terms and any additional agreement, the additional agreement controls for the matters it covers.



2. Description of Services


2.1 The AEOS Hub Platform


ROYL Technologies operates the AEOS Hub — an AI-powered business platform that enables businesses to deploy, manage, and scale AI agents for sales, customer service, marketing, and operations. The Hub includes:


  1. AI agent deployment and management
  2. Voice AI and telephony services
  3. CRM and client relationship management
  4. Automated marketing and lead generation
  5. Analytics, ROI tracking, and reporting
  6. Billing and subscription management
  7. Partner and Affiliate management tools

    8. 2.2 AI Agent Services


    The Services include AI-powered agents that communicate with clients' customers via voice, text, email, and chat. Users acknowledge that:


    1. AI agents are software programs, not humans
    2. AI agent responses are generated by artificial intelligence and may contain errors
    3. The Company does not guarantee the accuracy, completeness, or appropriateness of AI agent outputs
    4. Users are responsible for configuring, monitoring, and supervising their AI agents
    5. Users are responsible for ensuring their AI agent usage complies with all applicable laws

      6. 2.3 Service Tiers


      TierMonthly FeeDescription
      Professional$500/moUnlimited AI agents & team — solo operators
      Business$2,000/mo+ Orchestration, workflows, analytics
      Commercial$5,000/mo+ Custom integrations, dedicated support
      EnterpriseCustom+ Dedicated infra, SLA, white-glove

      Additional usage fees may apply for inference, voice minutes, storage, and contacts beyond tier allocation. Current pricing is published on the Company's website.



      3. User Accounts


      3.1 Account Creation


      To use the Services, you must create an account with accurate and complete information. You are responsible for maintaining the accuracy of your account information and updating it promptly if it changes.


      3.2 Account Security


      You are responsible for safeguarding your account credentials. You must:


      1. Choose a strong, unique password
      2. Not share your credentials with unauthorized individuals
      3. Enable multi-factor authentication when available
      4. Notify the Company immediately of any unauthorized access

        5. 3.3 Account Responsibility


        You are responsible for all activity that occurs under your account, whether or not authorized by you. The Company is not liable for any loss or damage arising from unauthorized use of your account.



        4. Payment Terms


        4.1 Subscription Fees


        Services are billed on a monthly subscription basis. By subscribing, you authorize the Company to charge your designated payment method on a recurring monthly basis until you cancel.


        4.2 Usage Fees


        Usage-based fees (inference, voice minutes, storage, contacts) are calculated monthly and billed in arrears on the same billing cycle as your subscription.


        4.3 Payment Processing


        Payments are processed through Stripe. By providing payment information, you also agree to Stripe's terms of service. The Company does not store credit card numbers directly.


        4.4 Late Payments


        If a payment fails, the Company will attempt to process the payment up to 3 times over 7 days. If all attempts fail:


        1. Your account access may be restricted
        2. AI agents may be paused
        3. A late fee may be applied as permitted by law
        4. Continued non-payment may result in account suspension or termination

          5. 4.5 Refund Policy


          Refunds are governed by the Company's Refund Policy published at `/legal/refunds`. In summary:


          1. Subscription fees are non-refundable for the current billing period
          2. Unused usage credits do not roll over and are not refundable
          3. The Company may issue discretionary refunds on a case-by-case basis
          4. Chargebacks filed without first contacting the Company may result in account suspension


            5. 5. Acceptable Use


            5.1 Permitted Uses


            You may use the Services for lawful business purposes in accordance with these Terms.


            5.2 Prohibited Uses


            You shall NOT use the Services to:


            1. **Illegal activity**: Engage in any activity that violates applicable laws or regulations
            2. **Fraud**: Engage in fraudulent, deceptive, or misleading practices
            3. **Harassment**: Harass, threaten, stalk, or intimidate any person
            4. **Impersonation**: Impersonate any person or entity, or falsely represent your affiliation
            5. **Spam**: Send unsolicited bulk communications via AI agents or any other means
            6. **Malware**: Transmit viruses, malware, or other harmful code
            7. **Unauthorized access**: Attempt to gain unauthorized access to the Services, other accounts, or systems
            8. **Reverse engineering**: Reverse engineer, decompile, or disassemble any aspect of the Services
            9. **Scraping**: Use automated means to scrape, extract, or collect data from the Services
            10. **Competing service**: Use the Services to build a competing product or service
            11. **Illegal content**: Create, store, or distribute illegal content through the Services
            12. **Discrimination**: Use AI agents to discriminate based on race, gender, religion, national origin, disability, age, or other protected characteristics
            13. **Robocalling violations**: Use voice AI in violation of the Telephone Consumer Protection Act (TCPA) or equivalent laws
            14. **Health/legal advice**: Use AI agents to provide medical, legal, or financial advice without proper licensure and disclosure

              15. 5.3 AI Agent Conduct


              You are responsible for your AI agents' behavior. If an AI agent violates these Terms, you are responsible as if you had taken the action directly. You must:


              1. Configure AI agents with appropriate guardrails and content policies
              2. Monitor AI agent interactions regularly
              3. Promptly address any AI agent behavior that violates these Terms
              4. Disclose to end-users that they are interacting with an AI agent, not a human


                5. 6. Intellectual Property


                6.1 Company IP


                All intellectual property comprising the Services — including software, algorithms, designs, trademarks, service marks, trade names, logos, documentation, and all related materials — is owned by AEOS LLC and licensed to ROYL Technologies LLC. You acquire no ownership interest in any Company IP through your use of the Services.


                6.2 User Content


                You retain ownership of content you create and upload to the Services ("User Content"), including business data, client records, custom agent configurations, and marketing materials. By uploading User Content, you grant the Company a limited, non-exclusive license to host, process, and display the User Content solely for the purpose of providing the Services to you.


                6.3 AI-Generated Content


                Content generated by AI agents in the course of providing the Services ("AI Content") is provided to you for your use in connection with the Services. The Company makes no representations regarding intellectual property ownership of AI Content and disclaims all liability for your use of AI Content.


                6.4 Feedback


                If you provide suggestions, ideas, or feedback about the Services, the Company may use this feedback without obligation or compensation to you.



                7. Data and Privacy


                7.1 Privacy Policy


                Your use of the Services is also governed by the Company's Privacy Policy published at `/legal/privacy`. The Privacy Policy describes how the Company collects, uses, stores, and shares your data.


                7.2 Data Ownership


                You own your business data, client records, and User Content. The Company processes this data solely to provide the Services and as described in the Privacy Policy.


                7.3 Data Security


                The Company implements industry-standard security measures to protect your data. However, no system is perfectly secure, and the Company cannot guarantee absolute security.


                7.4 Data Portability


                You may export your data at any time through the Hub dashboard's data export functionality. Upon account termination, the Company will retain your data for 30 days to allow for export, after which it will be deleted unless retention is required by law.



                8. Third-Party Services


                8.1 Integrations


                The Services integrate with third-party providers including but not limited to:


                1. **Stripe** — Payment processing
                2. **Supabase** — Database infrastructure
                3. **Twilio** — Voice and SMS services
                4. **Vapi** — Voice AI infrastructure
                5. **LLM Providers** — AI inference (OpenAI, Anthropic, Google, etc.)

                  6. 8.2 Third-Party Terms


                  Your use of third-party services is subject to those services' terms and privacy policies. The Company is not responsible for the practices of third-party providers.


                  8.3 No Endorsement


                  The Company does not endorse any third-party service and makes no warranties regarding third-party services' availability, accuracy, or reliability.



                  9. Service Availability


                  9.1 Uptime


                  The Company strives to maintain high availability of the Services but does not guarantee uninterrupted access. Planned maintenance will be announced in advance when possible.


                  9.2 Modifications


                  The Company reserves the right to modify, update, or discontinue any aspect of the Services at any time. Material changes that affect existing functionality will be communicated with reasonable notice.


                  9.3 Support


                  Support is available through the Hub platform's support system. Response times and support levels vary by subscription tier.



                  10. Limitation of Liability


                  10.1 Disclaimer


                  THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.


                  10.2 AI Disclaimer


                  THE COMPANY DOES NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, OR APPROPRIATENESS OF ANY AI-GENERATED CONTENT OR AI AGENT BEHAVIOR. YOU USE AI FEATURES AT YOUR OWN RISK AND ARE SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING AI OUTPUTS BEFORE RELYING ON THEM.


                  10.3 Limitation


                  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $500.


                  10.4 Exclusion


                  IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY.



                  11. Indemnification


                  You agree to indemnify, defend, and hold harmless the Company, its parent entities, subsidiaries, managers, members, officers, employees, and agents from and against any and all claims, losses, damages, liabilities, judgments, costs, and expenses (including reasonable attorney fees) arising out of or related to:


                  1. Your use of the Services
                  2. Your violation of these Terms
                  3. Your violation of any law, regulation, or third-party right
                  4. Your AI agents' interactions with end-users
                  5. Your User Content
                  6. Any claim by a third party arising from your use of the Services


                    7. 12. Termination


                    12.1 Termination by You


                    You may cancel your subscription and close your account at any time through the Hub dashboard. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods.


                    12.2 Termination by Company


                    The Company may suspend or terminate your account at any time for:


                    1. Violation of these Terms or the Acceptable Use Policy
                    2. Non-payment after the grace period
                    3. Fraudulent activity
                    4. Legal or regulatory requirement
                    5. Extended inactivity (12 consecutive months with no login)

                      6. 12.3 Effect of Termination


                      Upon termination:


                      1. Your access to the Services is revoked
                      2. Your AI agents are deactivated
                      3. You have 30 days to export your data
                      4. After 30 days, your data is deleted (unless retention is required by law)
                      5. Any outstanding fees remain due and payable
                      6. Provisions that by their nature should survive termination (indemnification, limitation of liability, governing law, arbitration) survive


                        7. 13. Dispute Resolution


                        13.1 Informal Resolution


                        Before initiating formal dispute resolution, you agree to contact the Company through the Hub support system and attempt to resolve the dispute informally for at least 30 days.


                        13.2 Binding Arbitration


                        Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA). Arbitration shall take place in the State of Florida or via remote hearing at the arbitrator's discretion. The arbitrator's decision is final and binding.


                        13.3 No Class Actions


                        ALL DISPUTES ARE RESOLVED INDIVIDUALLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ARBITRATION.


                        13.4 Small Claims Exception


                        Either party may bring an individual action in small claims court if the dispute qualifies.


                        13.5 Injunctive Relief


                        Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.



                        14. General Provisions


                        14.1 Amendments


                        The Company reserves the right to amend these Terms at any time by posting the updated Terms on the Company's website. Material changes will be communicated via email or the Hub notification system with at least 30 days advance notice. Continued use of the Services after the effective date of any amendment constitutes acceptance.


                        14.2 Entire Agreement


                        These Terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy, and any applicable additional agreements, constitute the entire agreement between you and the Company concerning the Services.


                        14.3 Severability


                        If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.


                        14.4 Assignment


                        You may not assign or transfer these Terms or any rights hereunder without the prior written consent of the Company. The Company may assign these Terms to a successor entity or affiliate without your consent.


                        14.5 Governing Law


                        These Terms are governed by the laws of the State of Florida, without regard to conflicts of law principles.


                        14.6 Waiver


                        The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision.


                        14.7 Force Majeure


                        The Company is not liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemic, government actions, or failures of third-party services.


                        14.8 Contact


                        For questions about these Terms, contact the Company through the Hub support system or at the email address published on the Company's website.



                        15. Related Rules


                        RuleRelationship
                        `royl-technologies-privacy-policy.md`Privacy Policy governing data handling
                        `royl-technologies-operating-agreement.md`Company operating terms
                        `royl-technologies-partner-agreement.md`Partner tier additional terms
                        `royl-technologies-affiliate-terms.md`Affiliate tier additional terms
                        `aeos-legal-registry.md`Master legal document tracker


                        16. Quality Assurance Checklist


                        User Terms


                        • **Acceptance**: Is acceptance by use clearly stated?
                        • **Eligibility**: Is the 18+ age requirement stated?
                        • **Account security**: Are user responsibilities for account security defined?

                        Services


                        • **AI disclosure**: Is it clear that AI agents are software, not humans?
                        • **Service tiers**: Are pricing tiers and usage fees referenced?
                        • **Third-party services**: Are key integrations disclosed?

                        Payment


                        • **Recurring billing**: Is monthly recurring authorization stated?
                        • **Late payment**: Are consequences of non-payment defined?
                        • **Refund reference**: Is the Refund Policy referenced?

                        Protection


                        • **Limitation of liability**: Are caps and exclusions defined?
                        • **Indemnification**: Is user indemnification defined?
                        • **Arbitration**: Is binding arbitration with class action waiver included?

                        Data


                        • **Privacy Policy reference**: Is the Privacy Policy referenced?
                        • **Data ownership**: Is user data ownership stated?
                        • **Data portability**: Is the 30-day export window defined?


                        17. Conclusion


                        These Terms of Service establish a clear, fair, and legally sound framework for all users of ROYL Technologies LLC's Services. They protect both the Company and its users by defining rights, responsibilities, acceptable use, payment terms, intellectual property boundaries, liability limitations, and dispute resolution procedures. The Terms are designed to be transparent and accessible while providing the legal foundation necessary to operate the AEOS Technology Brokerage at scale.



                        Version: 0.0.3

                        Status: Alpha

                        Updated: 2026-03-22

                        Review: 2026-03-31

                        Author: AEOS

                        Created: 2026-03-07

                        Maintainer: AEOS